Frequently Asked Questions (FAQs)

Ordering

How can I buy tickets on the online ticketing system?

One the online ticketing system, select the product(s) you wish to buy and click on “Add to basket”. You can then specify how many items you want, with a maximum of 10. In some cases, you can also add paid options to your basket, e.g. a VIP-package.

Your order summary is displayed on the right side of the screen. To get a more detailed summary of your order or change quantities, click on “My basket”. The option “Remove from basket” allows you to remove totally a product from your basket. Click on “Home” to go back to the list of products. Once you are ready to check out, click on “Proceed to payment”.

If you already have an account on our online ticketing system, sign in with your email address and password. Otherwise, you need to register and enter your personal data first.

Once signed in, select a payment method. If you use a debit card or a credit card, the transaction will be processed almost instantly. If you opted to pay by bank transfer, make sure the payment is made within 5 working days. If you are among the lucky few who have a promo code, you can redeem it now to get a discount on the total price of your order. Make sure everything is correct, then click on “Order”.

You can enter a ticket holder name for each ticket, but it is not mandatory. You will be allowed to enter the visit location even if your ticket does not have your name on it.

Finally, please review your order for one last time. It will be impossible to come back to it later.

 

Can I buy a ticket at the entrance on the day of my visit?

The number of tickets on sale depends on the maximum occupancy of the visit location, as determined by safety rules. Except if tickets are sold out, you can also buy tickets on-site at the ticket office, but they will cost you slightly more. Therefore, we advise you to buy them in advance on our online ticketing system.

 

Why is the paid price different from the advertised price on the website?

The advertised price on the online ticketing system includes service and administrative fees. These fees are partly charged to maintain and support this handy ticketing tool, and to cover the per-transaction fees charged by our bank partners.

Why do I need to enter my personal data to buy tickets?

We need your personal data to process your order efficiently, as well as for eventual follow-up questions. But do not worry, we will only share your information with the organization of your visit. You can find out more about how we use your personal data in our “Privacy Policy”.

 

Payment

What payment methods can be used to purchase tickets?

We accept several payment methods:

 

Debit cards

Credit cards: Visa / Mastercard

 

How do I know if my online payment is secure?

To process payments, our online ticketing system uses a system developed by Ogone (Ingenico) to safely handle financial transactions. All the data transmitted during the ordering process are encrypted via the SSL protocol (this is not gibberish, but a real technical term!) and only sent to the financial institution involved in the transaction.

 

Another simpler way to make sure that your online payment is secure is to look at the URL of the page where you are asked to give your bank details. If it begins with “https” and a locked padlock appears on the left side of the address bar, you can go ahead and complete the transaction with sufficient peace of mind.

Can I pay my tickets using gift cards or vouchers?

Unfortunately, we only accept electronic payments.

 

Tickets will have to be paid (in cash and using vouchers) at the entrance if they were booked in advance.

 

Where can I find the payment information?

You can find it, as well as your order details, in your account.

Your security system has detected a fraudulent card transaction. What can I do?

Our system has detected that you used a stolen or expired credit card. This information is instantly sent to the financial services. Whether it is a mistake or real fraud, we advise you to promptly contact your financial institution to identify the problem.

Can I get an invoice?

Yes, you can get an invoice by sending a written request to shop@byemisys.com. Don’t forget to join your order summary and your complete billing information.

Delivery

How will the tickets be delivered?

Your tickets will be emailed to the email address you used to create your account. Don’t forget to check your spam folder, just in case.

Why didn’t I automatically receive an order confirmation?

You should have received an order confirmation as both the order confirmation and the tickets are sent automatically. Check your spam folder and junk mail, they might have ended up there. You can also find the details of your order by signing in to your account.

I didn’t receive my tickets, what can I do?

No need to panic! You can simply sign in to your account and download them again. If you can’t find them anywhere, please contact us.

Can I reprint my tickets more than once?

Of course, but be careful: each ticket has a unique barcode that can only be scanned once at the entrance.

 

After-sales Service

Can I cancel a purchase?

In accordance with the amended Belgian Act of 14 July 1991 on commerce practices, the right of withdrawal does not apply to our online ticketing system. In other words, it is impossible to cancel a purchase. Our General Terms and Conditions of Sale, that you agreed with when placing your order, state it clearly.

Can I change my order?

No, tickets are nominative and only valid for the agreed period. Unfortunately, these data cannot be modified. Also, in accordance with our General Terms and Conditions of Sale, you cannot get a refund.

How do I contact Emisys?

You will find all our contact information on the “Contact” page.

Visit

What happens if the visit is canceled or postponed?

If by some mischance we had no other choice but to cancel your visit, we would contact you as soon as possible and you would get a refund (minus the administrative fees) directly deposited into the same bank account you used to pay the order.