Frequently Asked Questions
How can I buy tickets on the online ticketing system?
To buy tickets on the online ticketing system, follow these steps:
Select the ticket(s) you wish to buy and click on “Add to basket”. You can buy several tickets at once, with a maximum of 10. In some cases, you can also add paid options to your basket, e.g. a VIP-package.
After selecting your ticket(s), click on “My basket” and carefully review your order summary. If you are among the lucky few who have a promo code, you can redeem it now to get a discount on the total price of your order. Make sure everything is correct, then click on “Proceed to payment”.
If you already have an account on our online ticketing system, sign in with your username and password, and enter a billing address. Otherwise, you need to register first and enter your personal data.
Select a payment method. You can choose between several options.
You can enter a ticket holder name for each ticket, but it is not mandatory. You will be allowed to enter the event even if your ticket does not have your name on it.
Finally, please review your order for one last time. It will be impossible to come back to it later.
You are now ready to proceed to check out. If you opted to pay by bank transfer, make sure the payment is made within 5 working days. If you use a debit card or a credit card, the transaction will be processed almost instantly.
Can I buy a ticket at the entrance?
Except if all the tickets are sold out (in accordance with the safety rules determining the maximum occupancy on the premises), you can also buy tickets on-site at the ticket office, but they will cost slightly more. In other words, buying your tickets online will earn you a few coins that you can later use to buy food or drinks!
Why is the paid price different from the advertised price on the website of the event?
The advertised price on the online ticketing system includes service and administrative fees. These fees are partly charged to maintain and support this handy ticketing tool, and to cover the per-transaction fees charged by our bank partners.
Why do I need to enter my personal data to buy tickets?
What payment methods can be used to purchase tickets?
We accept several payment methods:
Debit cards: Bancontact / Maestro
Credit cards: Visa / Mastercard
How do I know if my online payment is secure?
To process payments, our online ticketing system uses a system developed by Ogone (Ingenico) to safely handle financial transactions. All the data transmitted during the ordering process are encrypted via the SSL protocol (this is not gibberish, but a real technical term!) and only sent to the financial institution involved in the transaction.
Another simpler way to make sure that your online payment is secure is to look at the URL of the page where you are asked to give your bank details. If it begins with “https” and a locked padlock appears on the left side of the address bar, you can go ahead and complete the transaction with sufficient peace of mind.
Can I pay my tickets using (gift) vouchers?
Unfortunately, we only accept electronic payments.
Tickets will have to be paid (in euros and using vouchers) at the entrance if they were booked in advance.
Where can I find the payment information?
You can find it, as well as your order details, in your account.
Your security system has detected a fraudulent card transaction. What can I do?
Our system has detected that you used a stolen or expired credit card. This information is instantly sent to the financial services. Whether it is a mistake or real fraud, we advise you to promptly contact your financial institution to identify the problem.
Can I get an invoice?
Yes, you can get an invoice by sending a written request to firstname.lastname@example.org. Don’t forget to join your order summary and your complete billing information.
How will the tickets be delivered?
Your tickets will be emailed to the email address you used to create your account. Don’t forget to check your spam folder, just in case.
Why didn’t I automatically receive an order confirmation?
You should have received an order confirmation as both the order confirmation and the tickets are sent automatically. Check your spam folder and junk mail, they might have ended up there. You can also find the details of your order by logging in to your account.
I didn’t get my tickets, what can I do?
No need to panic! You can simply log in to your account and download them again. If you can’t find them anywhere, please contact us.
Can I reprint my tickets more than once?
Of course, but be careful: each ticket has a unique barcode that can only be scanned once at the entrance.
Can I cancel a purchase?
In accordance with the amended Belgian Act of 14 July 1991 on commerce practices, the right of withdrawal does not apply to our online ticketing system. In other words, it is impossible to cancel a purchase. Our General Terms and Conditions of Sale, that you agreed with when placing your order, state it clearly.
Can I change my order?
No, tickets are nominative and only valid for the agreed period. Unfortunately, these data cannot be modified. Also, in accordance with our General Terms and Conditions of Sale, you cannot get a refund.
How do I contact Emisys?
You will find all our contact information on the “Contact” page.
What happens if the event is cancelled or postponed?
Why would we cancel THE event of the year? If by some mischance we had no other choice but to cancel it, we would contact you as soon as possible and you would get a refund (minus the administrative fees) directly deposited into the same bank account you used to pay the order.